ORDER FAQs
WHEN WILL MY ORDER ARRIVE?
Products require 2 - 8 business days to print and manufacture before shipping, depending on the product. You can see the specific lead time for each product when viewing the product on my website. Products will ship from the manufacturing facility located nearest to your destination address.
Please note - even if you select "overnight" as your shipping method, my printing partner still needs the time (above) to actually print, assemble, and package your order. Everything is printed and manufactured "on demand". My printing partner doesn't have any pre-made products sitting on their shelves.
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DO YOU SHIP WORLDWIDE?
Yes. My printing partner ships all over the world.
My printing partner has 14 manufacturing facilities located in five different countries.
If you can receive a package via UPS or FedEx, then they can ship to you!
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CAN I PICK UP AT YOUR STUDIO IN MILTON?
No, sorry! All of my print orders are produced and shipped from my amazing fine art printing partner. Due to the many size and style options I offer, I don't keep inventory at the studio. I am currently working on partnering with some local retailers to have some of my work on hand.
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DO YOU HAVE A RETURN/EXCHANGE POLICY?
Our return policy is very simple:
If you're not happy with a purchase that you made for any reason, you can return it within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - my printing partner does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
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My printing partner, Fine Art America sells thousands of pieces of artwork each month - all with a 100% money-back guarantee. If you've hesitated to purchase artwork online in the past, why not give us a try? You have nothing to lose! Hundreds of thousands of artists have chosen Fine Art America to fulfill their orders.
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HOW DO I CONTACT CUSTOMER SUPPORT?
You can reach out at any time by texting 515-979-0809 or emailing daniellefernandezart [at] gmail [dot] com.
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HOW CAN I KEEP UP WITH YOUR NEW WORK?
Follow me on social media everywhere @daniellefernandezart, and scroll down to the footer to subscribe to my email list for exclusive offers and first dibs on new work.