ORDER FAQs
DO YOU TAKE COMMISSIONS?
YES! I'd love to work with you to create something special and unique. I have a love for interior design and can help you find the perfect place for your custom piece of art. To learn more, please visit my Commissions page. Please send me an email to get your project started.
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HOW DOES SHIPPING WORK?
All paintings sold on my website ship for free within the continental United States. I do not currently ship outside of the United States for original paintings. Due to carrier shipping delays, I cannot guarantee a delivery window. Most items should arrive within two weeks, but it may be shorter or longer depending on the nature of the piece you purchased. If you have purchased a large canvas piece, I typically contract with a private driver to ensure your piece arrives safely. I will update you on the driver's progress along the way and ensure that you are available to receive the painting when it arrives. For additional questions, please contact me.
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DO YOU PROVIDE FRAMING OPTIONS?
YES! I frame some of my pieces locally, and others through Framebridge.
For pieces framed by Framebridge, frames are custom cut and hand-made. Framebridge's mouldings are made of solid wood with premium finishes, including acid-free materials and acrylic with UV protection. Each frame is inspected by their experts to ensure perfection before it is shipped out to you from their studios in the United States.
Framing for prints is available on my website.
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WHEN WILL MY ORDER ARRIVE?
Products require 2 - 8 business days to print and manufacture before shipping, depending on the product. You can see the specific lead time for each product when viewing it on my website. Products will ship from the manufacturing facility located nearest to your destination address.
Please note - even if you select "overnight" as your shipping method, my printing partner still needs the time to print, assemble, and package your order. Everything is printed and manufactured "on demand". My printing partner doesn't have any pre-made products sitting on their shelves.
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DO YOU SHIP WORLDWIDE?
Yes and no. My printing partner ships all over the world. They have 14 manufacturing facilities located in five different countries. If you can receive a package via UPS or FedEx, they can ship to you!
My hand-painted originals only ship within the USA.
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CAN I PICK UP MY ART?
Yes, please visit my In-Stock page to see what pieces I have available at either Simply Bliss Nails in Milton, GA or Westside Market in Roswell, GA. All of my other print orders are produced and shipped from my amazing fine art printing partner due to the many size and style options I offer.
DO YOU HAVE A RETURN/EXCHANGE POLICY?
For Prints (not in-stock items) Our return policy is very simple:
If you're not happy with a purchase that you made for any reason, you can return it within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - my printing partner does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
My printing partner, Fine Art America, sells thousands of pieces of artwork each month - all with a 100% money-back guarantee. If you've hesitated to purchase artwork online in the past, why not give us a try? You have nothing to lose! Hundreds of thousands of artists have chosen Fine Art America to fulfill their orders.
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DO YOU WORK WITH INTERIOR DESIGNERS?
YES! Send me a note, I'd love to work with you on an upcoming project locally or from afar.
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WHAT IS YOUR INTERIOR DESIGN PROGRAM?
I absolutely love partnering with interior designers on special projects, and am very comfortable speaking your language when it comes to design. I also offer exclusive designer pricing and early access to collections and commission openings. Please send me a note to join my interior design program.
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HOW DO I CONTACT CUSTOMER SUPPORT?
You can reach out at any time by texting 515-979-0809 or emailing daniellefernandezart [at] gmail [dot] com.
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HOW CAN I KEEP UP WITH YOUR NEW WORK?
Follow me on social media everywhere @daniellefernandezart, and scroll down to the footer to subscribe to my email list for exclusive offers and first dibs on new work.